The Opernhaus Zürich processes personal data collected when visiting our web pages exclusively in accordance with the statutory provisions, in particular Article 13 of the Swiss Federal Constitution and the data protection provisions of the Federal Government (Data Protection Act, DSG). The protection of your personal data and your privacy is very important to us. Personal data is treated strictly confidential and is neither sold nor passed on to third parties. It is important to us that you always know what data we store and how we use it (transparency principle). In the following we would therefore like to briefly explain how the Opernhaus Zürich processes your data and what significance this has for you when using our services.
1. Personal Data
Personal data are individual details about natural persons that allow conclusions to be drawn about your personal, economic or actual circumstances. This includes, for example, address data. Information that is not directly associated with your identity is not included.
2. Which data is stored by the Opernhaus Zürich?
Personal data is only collected if you voluntarily provide it to us when purchasing tickets or registering for the newsletter. To purchase tickets online, you must create a customer account. If you book by telephone or in writing, your customer account will be created by the Opernhaus Zürich. When you set up your customer account, the Opernhaus Zürich collects your name, address, e-mail address and, if applicable, your telephone number.
3. How is data transferred?
The Opernhaus Zürich uses a secure online transmission procedure for online bookings, the so-called “Secure Socket Layer” (SSL) transmission, to process your personal data. All information transmitted using this method is encrypted at a high level (at least 128 bits, but up to 256 bits with standard browsers) before it is sent to us. This ensures as far as possible that no unauthorized persons can use your information.
4. How is data used?
The Opernhaus Zürich will use the data you provide to fulfill and process the contract for the purchase of tickets. In this context, the Opernhaus Zürich uses the data to inform you about the performance you have booked, any changes to the program, or how to reach the event location, among other things. If the Opernhaus Zürich has received your address or e-mail address in connection with the purchase of an opera ticket, the Opernhaus Zürich may also use this data for direct advertising for other performances of the Opernhaus Zürich, unless you have objected to its use. Such objection is possible at any time and can be addressed to: tickets@opernhaus.ch or Opernhaus Zürich AG, Falkenstrasse 1, CH-8008 Zürich. In the event of an objection, your customer data will be retained for ten years in accordance with the legal obligation to retain, together with booking receipts, but will no longer be used for direct advertising by the Opernhaus Zürich. When you subscribe to the newsletter, your e-mail address will only be used for the Opernhaus Zürich’s own advertising purposes, up to the point you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time. The unsubscribe link can be found at the end of each newsletter.
5. Is my data passed on to third parties?
Your personal data will be kept strictly confidential and will not be sold or passed on to third parties, unless this is necessary for the processing of payment transactions or for forwarding. In this case, we have made agreements with the authorized companies; the agreements ensure compliance with data protection regulations and the immediate deletion of data no longer required. However, the following is valid exclusively for performances in the Bernhard Theater: The Opernhaus Zürich may transfer your personal data to the organizer of the event you have selected so that the organizer can inform you about further events in the future. We have reached agreements with the organizers, which require them to comply with data protection regulations. The organizer is obliged to refrain from providing information on further events, in so far as you inform the organizer accordingly.
Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated on the web pages of the Opernhaus Zürich. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/. When you visit our web pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook “Like"” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate visiting our pages with your user account. We would like to point out that, as the provider of the pages, we do not have any knowledge of the content of the data transmitted or its use by Facebook. Further information on this can be found in Facebook’s privacy policy at https://www.facebook.com/about/privacy/. If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.
The web pages of the Opernhaus Zürich include functions of the Twitter service. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Retweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data such as IP address, browser type, domains visited, pages visited, mobile providers, device and application IDs and search terms are transmitted to Twitter. We would like to point out that, as the provider of the pages, we do not have any knowledge of the content of the transmitted data or its use by Twitter. Due to continuous updating of Twitter's data protection declaration, we point to the latest version at (http://twitter.com/privacy). You can change your data protection settings on Twitter in the account settings at http://twitter.com/account/settings. If you have any questions, please contact privacy@twitter.com.
6. What about cookies?
The Opernhaus Zürich website uses so-called cookies. These are small text files that are stored on your end device. Some of the cookies used by the Opernhaus Zürich are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your computer and enable the Opernhaus Zürich to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, the functionality of the Opernhaus Zürich’s website may be restricted.
7. Usage analysis
The Opernhaus Zürich website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, your IP address will be shortened by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and Internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=en). You can find more detailed information on the terms of use and data protection at http://www.google.com/analytics/terms/de.html or at http://www.google.com/intl/de/analytics/privacyoverview.html. We would like to point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” in order to guarantee an anonymous recording of IP addresses (so-called IP masking).
8. Right of access and deletion
We grant you the right to free information about your stored data as well as to correction, blocking or deletion of this data as far as there is no legal obligation for storage. For further information on this, please contact us by e-mail at datenschutz@opernhaus.ch.
In the case of a discrepancy between the English language version and German language version of this privacy policy, solely the German language version is intended to be legally binding.
Zurich, 01.12.2018
